Return & Refund Policy

At Lend, we prioritize customer satisfaction and want you to love your purchase. This page explains how product exchanges work, and — separately — how and when a monetary refund is issued for payments made through our online payment gateway.

1. Exchange Policy

Lend allows you to exchange any product purchased online within 10 days of receipt. Exchanges are completely free of cost. To be eligible, the product must be unused and returned with its original invoice, condition, tags, and packaging carefully preserved.

To request an exchange, contact us at lendbdclothing@gmail.com. Our delivery team will collect the original item and deliver the replacement at the same time, subject to stock availability.

Conditions

• Exchanges are subject to stock availability of the requested size/item.
• Discounted or special-offer items are not eligible for exchange.
• The product must be unused, with all original tags, packaging, and invoice intact.

2. Refunds for Online Payments

Because discounted and worn items are not eligible for a monetary refund under our exchange policy above, a cash/monetary refund is issued only in the specific situations below — all of which relate to an online (non-Cash-on-Delivery) payment made through our payment gateway:

• Your order is cancelled before it ships (e.g. at your request within 24 hours of placing it, or because an item turned out to be out of stock after payment was taken);
• A duplicate or failed transaction was charged by the payment gateway (bKash, Nagad, Rocket, or card);
• Any other case where Lend determines, at its discretion, that a monetary refund is the appropriate resolution.

Please note

• No discounted or special-offer item is eligible for exchange or monetary refund.
• Outside of the online-payment scenarios above, Lend does not offer monetary refunds — eligible issues are resolved through a free exchange as described in Section 1.
• Cash on Delivery orders that are cancelled before dispatch simply aren't charged, so no refund is necessary in that case.

3. How to Request an Exchange or Refund

Email us at lendbdclothing@gmail.com with your order number and a short description of the issue. We'll confirm eligibility and the next steps — whether that's scheduling an exchange pickup or initiating a payment-gateway refund — within one business day.

4. Related Policies

For delivery timelines, see our Shipping & Delivery Policy. For how your payment information is protected, see our Privacy Policy.

5. Contact Us